Conference: March 30 – April 2, 2026
Exhibition & DigitalPlay Summit: April 1 – April 2, 2026

2025 Schedule

Bridging the Gap: Addressing Technical Talent Concerns in an Evolving Gaming Landscape

Apr 02, 2025
Aisle 2651
Tribal Leader's Lounge

The session will explore the root causes of the casino technician talent gaps and offer actionable strategies that operators and other gaming partners can deploy to deepen their technical talent pools. The presentation will also cover tactics that help ensure sustainable growth when an organization is supported by a properly skilled and empowered workforce. While we will provide a brief history of the issues and challenges, the focus of the presentation will be on the proven tactics and strategies designed to address these gaps at an organizational level.

Speakers
Shawn Evans
Shawn Evans
Shondra DeLoach-Perea
Shondra DeLoach-Perea, VP Global Gaming Field Services, Contact Centers & Tech Operations - IGT