Conference: March 30 – April 2, 2026
Exhibition & DigitalPlay Summit: April 1 – April 2, 2026

2025 Schedule

Maximizing F&B Profitability: Adapting to Economic Pressures and Guest Expectations

Apr 01, 2025
27 A&B
Casino and Gaming Operations

Food and beverage operations in casinos are changing due to shifting profitability goals, rising costs, and evolving customer expectations. Trump-era tariffs and high food prices are impacting sourcing and pricing, while many casinos are eliminating or scaling back buffets. Brand partnerships, franchising, and licensing are becoming more common, and staffing challenges are altering operating models. This panel of experts will explore trends, best practices, and innovative strategies to maintain profitability and enhance the guest experience in today’s competitive market.

Moderators
James Klas
James Klas, Co-Founder and Principal - Klas Robinson Q.E.D
Speakers
John James
John James, CEO - Navajo Nation Gaming Enterprise
Daniel Bendas
Daniel Bendas, Managing Partner - Synergy Restaurant Consultants
Jon Karam
Jon Karam, SVP of NA Franchise - Sbarro
Maxine Velasquez
Maxine Velasquez, CEO - Laguna Development Corp.