Explore how leading casino operators and strategic partners, including Osage Casinos, Sky River Casino, and ComOps, are approaching customer experience in the gaming industry. This engaging panel will discuss innovative strategies for measuring guest sentiment, implementing actionable insights, and driving operational success. Attendees will gain practical knowledge and hear real-world examples of how data-driven approaches are transforming the guest journey in casinos.

• Defining Customer Experience in Gaming Operations
  • Understanding the role of customer sentiment in shaping guest loyalty and revenue.
  • Strategies to align operational excellence with guest expectations.
• Tools and Techniques for Measuring Guest Sentiment
  • Leveraging surveys, social media, and advanced analytics to capture real-time customer feedback.
  • Case studies from Osage Casinos and Sky River Casino on identifying key pain points and opportunities for improvement.
• Driving Results Through Data-Driven Insights
  • Turning customer sentiment data into actionable strategies.
  • Examples of successful initiatives that increased Net Promoter Scores and boosted revenue.
• Collaborative Success Between Casinos and Strategic Partners
  • ComOps' role in enabling casinos to adopt innovative technologies and best practices.
  • Lessons learned from partnerships and cross-functional collaboration.
• Future Trends in Customer Experience for Gaming Operations
  • Emerging technologies such as AI and machine learning in sentiment analysis.
  • Preparing for the next wave of customer expectations in the gaming industry.
     

This panel will provide actionable takeaways for executives, managers, and operators looking to enhance their customer experience strategies and gain a competitive edge.