TITLE: Executive Director of Marketing at Miccosukee Casino & Resort

Dynamic and results-oriented leader with 20+ years of experience in strategic marketing and customer experience transformation. Proven expertise in overseeing complex operations, driving revenue growth, and integrating advanced technologies to enhance customer engagement and retention. Adept at developing high-performing teams, aligning strategies with organizational goals, and delivering impactful results across diverse regions. Recognized for transforming customer service functions into strategic value drivers and consistently delivering innovative solutions that exceed expectations. Excels in fostering cross-functional collaboration and leveraging data insights to create scalable, future-focused strategies.