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Paula Allen
Paula Allen
Enrolled Tribal Citizen of Jamestown S'Klallam Tribe and Director of Leadership Development and Guest Services 7 Cedars for the last 30 years!
Paula has extensive experience working at all organizational levels creating, promoting, and delivering training solutions designed to support the organization’s goals, business plan, and mission. Paula is passionate about creating an interactive and enjoyable business environment that supports learning.
She is dedicated to giving Senior Leadership, Supervisors and Managers everything that they need to create a coaching environment where frontline team members feel completely supported by their leaders. As an enrolled Tribal citizen of the Jamestown S’Klallam Tribe in Sequim, WA, she feels a responsibility to formulate programs for Tribes that put more focus on relationships with guests and coworkers, rather than the mechanics of the job.
She has worked for her Tribal property, 7 Cedars, for the last 30 years becoming Director of Leadership Development and Guest Services 15 years ago.
She’s initiated a coaching and leadership program with the Tribe’s Jamestown Family Health Center, helping them set up a Leadership and Patient Care Program as it pertains to the medical field. She has created the Tribal Guest Service Training Department “from the ground up,” leading functions such as leadership skills, self-evaluations, budgeting, staffing, needs assessment, curriculum design, and planning.
Paula, with full support of her Tribe, now offers her skills and services to other Tribal enterprises as well, always focusing on meeting the strategic needs of the organization.
The programs Paula has developed and implemented at Jamestown are the following (I have attached the files as well)
1. Youth Leadership Development
2. Youth Summer Program Guest Service Standards
3. Guest Service Program
a. Tribal History (Paula added)
b. Guest Service Standards
c. Selling the Amenities
d. Conflict Resolution
4. Assessors Leadership Program
a. Leading and Supporting for Service
5. Leadership Boot Camp
6. Core Skills and Core Practices
7. Leadership 2.0 (what I am facilitating now all-over Indian Country) attached
8. Tribal Council Retreats
Some Tribes Paula has worked with
1. Little Creek
2. 7 Feathers
3. Lower Elwha
4. Camel Rock – Pueblo
5. Eagle Mt
6. Mohawk Akwesasne
7. Lummi
8. Indigo Sky
9. Cher-Ae-Heights
10. Coquille
11. Swinomish
12. Comanche Nation
13. Coeur D’Alene
14. Kalispel
15. Silver Reef
16. Port Gamble
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02-Apr-2025Diversifying Your Professional Profile
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